Your Members See Everything. Leverage It.
Members notice every broken cable, every slipping belt, every wobbly seat. They're already your eyes and ears - they just need an easy way to share.
or try the live demo firstEvery Issue. Every Machine. In Real Time.
The moment a member reports an issue, it appears in your dashboard. Safety issues always surface first. Shift handoffs can't lose it. Memory can't drop it.
Filter by location, equipment type, severity, or status. Track every issue from new to resolved.
See the full dashboard walkthrough →Don't Let This Be Your Gym.
"Treadmills are always broken. Canceling my membership."
2 weeks ago"The cable pulley on the lat pulldown has been sticky for weeks. Guess nobody's reported it."
1 month ago"Dirty and broken machines. Management doesn't seem to care."
3 weeks agoSilence Costs Members. Communication Keeps Them.
Broken equipment with no response is a bad review waiting to happen. A cancellation waiting to happen. FixTag's two-way communication proves you're on it - before members even have a chance to feel ignored.
- Post a service alert so members know you're aware before they report
- Members see live status updates every time they re-scan
- Notify members by email when their issue is resolved
- See how many members have flagged the same problem
Equipment quality is consistently cited as a top factor in member satisfaction. What members are really saying: they stay because they feel heard.
Waiting on a Part? Tell Members Before They Tell You.
Waiting on a part? Equipment down for scheduled maintenance? Post a service alert.
When members scan that Gear Tag, they see your message before they report anything. They know you're aware and working on it. Fewer duplicate reports. Fewer frustrated members.
Service alerts can be:
- Info General updates
- Warning Limited functionality
- Critical Do not use
Beyond Individual Machines
Equipment tags cover every treadmill, bike, and cable machine. But some problems don't belong to a single piece of equipment.
Tag the Room, Not Just the Machine
Place an Area Tag in your locker room, cardio floor, or stretching area. Members can report issues like broken soap dispensers, dirty floors, or missing supplies - things that don't have their own Gear Tag.
Each Area Tag can also link to up to 3 pieces of nearby equipment, so members choose: report on a specific machine or report on the area.
Out-of-Order Signs That Actually Communicate
An OOO sign with a QR code. When a member scans it, they see which machine is down and what open issues are being tracked. They know you're on it.
Link a sign to any piece of equipment. When you mark that equipment back in service, the sign auto-unlinks. Reusable across your entire gym.
Which Machine Is Costing You the Most?
Every report logged and every resolution tracked adds to a running record per machine. Over time, you can see exactly which equipment is draining the most time and money.
- Average resolution time
- Most-reported equipment
- Issue trends over time
- Safety issue tracking
- Location-by-location comparison (for multi-location gyms)
Know which machines are costing you time and money. Prove responsiveness to stakeholders. Make informed decisions about repairs vs. replacements.
Not a Tool Designed for Factories
Most maintenance software is built for manufacturing floors - complex, expensive, and overkill for fitness.
Manage everything from your phone
Your staff can use it in minutes
No per-user fees that grow with your team
Order a starter kit sized to your gym
Simple enough to actually use. Powerful enough to make a difference.
"Can't We Just Use a Spreadsheet?"
You could. Most gyms that try it end up with a whiteboard in the back office that gets erased every Monday and issues that disappear between shift changes.
A spreadsheet can't:
- Accept reports from your members directly
- Prioritize safety issues automatically
- Send you an alert at 11pm when someone reports a fraying cable
- Show you which machine has been reported 8 times this month
"How Is This Different from Maintenance Software?"
Enterprise maintenance tools are built for factories and large facility operations. They charge per user, require training, and assume you have a dedicated maintenance team.
FixTag assumes the opposite: you're running a gym, your members are your eyes and ears, and you need something that works the moment a sticker goes on a machine.
No per-user fees. No learning curve. No 3-month implementation.
One Dashboard. All Your Gyms.
Running more than one location? Add them to your account. Multi-location support is available on both Essential and Professional - $25 or $59 per additional location.
- See all locations in a single view or drill into one
- Compare performance across sites (Professional)
- Assign staff with location-specific access
- Up to 10 locations on any plan. Beyond that, let's talk.
Same dashboard. Same workflow. Every location covered.
See What It Costs
Flat monthly pricing. No per-user fees. No surprise charges.
View PricingCurious what broken equipment is costing you? Try the ROI calculator