Physical Tags + Sophisticated Software
The tags, the member experience, and what gym managers see.
It Starts With a Sticker on Every Machine
Once applied, that machine has a permanent digital identity. Every scan knows exactly what equipment someone is looking at, where it is in the gym, and what's been reported on it. It's not a link to a generic form - it's a direct link to that treadmill, that bench, that cable machine.
A Gear Tag is two stickers applied together. The Base Tag is a branded label - available in light or dark, horizontal or vertical - to match your equipment. The Data Tag goes in the designated spot and holds the unique QR code that identifies this specific piece of equipment.
- Durable, UV-resistant, designed for sweat and cleaning products
- Multiple sizes to fit any surface
- Optional custom branding with your gym's logo or colors
- Replacement tags available anytime
What Members See When They Scan
Point your phone camera at any Gear Tag. No app to download. No account to create. You're on the equipment's page in seconds.
The page shows the equipment name, its location, and any issues already reported. From there, members have three options:
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1Report a new issue Pick a severity level - Safety Risk, Unusable, Minor, or Cosmetic. Add an optional description or photo. Submit. Under 30 seconds.
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2Add a +1 to an existing issue If the problem is already listed, tap the +1 button instead of filing a duplicate. Issues with more votes move up the priority list.
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3Opt in for a notification Share an email after submitting to get a one-time message when the issue is resolved. No account created. No marketing. Just one email when it's fixed.
Every time a member scans the same tag, they see the current status of any open issues and any service alerts you've posted. They don't have to wonder if anyone saw their report.
What Gym Managers See the Moment a Report Comes In
Every report shows the equipment, its location, the severity, the description and any photo attached, and how many members have flagged the same issue.
From the dashboard, staff can:
- Filter by location, equipment type, severity, or status
- Assign an issue to a specific team member
- Add internal notes that only staff can see
- Post a service alert that members see when they scan the tag
- Update status from New to In Progress to Resolved
- Review and approve any AI-flagged reports with one click
Safety issues are always surfaced at the top, regardless of when they were reported. Reports go through automated content moderation before they're visible - anything flagged gets held for review, so your dashboard stays clean.
Resolution, History, and the Trust That Builds Over Time
When an issue is resolved, it's one click to mark it closed. If a member opted in for a notification, they get an email - they reported a problem, watched it get tracked, and now know it's fixed.
- Every status change is logged with who updated it, what changed, and when
- That history stays on the equipment's record permanently
- Over time, the data shows which machines break most, how fast issues get resolved, and where maintenance attention is going
The loop closes differently for every member - some just needed to report it, others want to know it was handled. Both are covered. What starts as a complaint becomes a record of a well-run facility.
Over time, the data compounds. A gym running FixTag for 6 months has a complete issue history per machine - useful for repair vs. replace decisions, for accountability conversations with vendors, and for proving responsiveness to members.
See It for Yourself
The best way to understand FixTag is to try it. Scan a Gear Tag, report an issue, see the dashboard. Takes about a minute.
Try the Live Demo